Local and internet access fail the network diagnosis for a wired connection on my TV

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Your TV cannot connect to your wired network and after performing the network status test on the TV, the local and internet access results show failed. This issue may be caused by several conditions, use the following information to help resolve this issue.

Network status

The network status results appear as:

• Cable Connection: OK       (May appear as Connection Method Wired or Physical Connection)
• Local Access: Failed
• Internet Access: Failed

Power reset your modem/router

Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

1. Unplug the power cable to your modem/router and wait about 60 seconds.
2. Reconnect the power cable to your modem/router and make sure it's turned on.
3. Wait until the device is finished making it's connection to the internet and your network.

Check internet connections (other devices)

Check if your other devices (computer, tablet, smartphone, game console) will connect to your network and the internet. If other devices also fail to connect, contact your internet service provider (ISP) for support.

Power reset your TV

Select your TV type to perform a power reset.

• Android TVs
• LCD TVs

Information for other wireless network diagnosis results:

• All wired connection diagnosis results display as failed on my TV.
• Internet access fails the network diagnosis for a wired connection on my TV.