The screen is blank and I'm unable to access the Netflix app

Your Netflix app screen may be blank for several reasons, each of these steps may provide a possible solution, check to see if the Netflix app works after each step are performed.

Network connection and internet performance

It's important that you have a good network connection and internet performance to stream Netflix content.

• Check your other streaming services to verify the internet connection to your device is working properly.
• Power reset your internet equipment (modem/router):
  1. Unplug the power to your modem/router and wait about 60 seconds.
  2. Reconnect the power to your modem/router and make sure it's turned on.
  3. Wait until the device is finished making a connection to the internet and your network.
  4. Use another device (smartphone, tablet, computer) to verify your network and internet is functioning properly.
  5. Check your Netflix app.
• Ensure your internet connection speed meets or exceeds the Netflix recommendations .
• Perform a power reset or restart your streaming device:
  • Power reset: Unplug the power cord of your device for about one minute, then plug it back in, turn it on, and try again.
  • Power restart (Android TV models):

    These steps vary, select the method that best matches your TV menu options.

    Note: When restarting with the remote or menu, the TV automatically turns off and back on after a short time.

    • Restart the TV with the supplied remote control:
      • Press and hold the POWER button until Power off appears on the screen
      • Press and hold the POWER button until a menu appears → select Restart
    • Restart the using the TV menu:
      • On the remote control, press the (Quick Settings) button, then select Settings → System → Restart → Restart
      • On the remote control, press the HOME button, then select Settings → About → Restart → Restart
      • On the remote control, press the HOME button, then select Settings → Device Preferences → About → Restart → Restart
• If your device is using a Wi-Fi® connection, try improving your connection by moving the Wi-Fi router and streaming device closer together.
• If your Wi-Fi connection isn't satisfactory, try connecting directly to your device using an Ethernet cable.

For additional information and suggestions, review the tips to maximize network and internet performance in your home.

Additional troubleshooting

• Check for and install any updates available for your device. Downloads are posted on your model support page.
• If you're unable to resolve the issue, you can try performing a factory reset of your device. Check the list for your product type or refer to your device manuals for details:
  Note: Account information and other user configurations may be lost when performing a factory reset.
  • Non-Android factory reset
  • Android TV or Google TV factory reset
  • Blu-ray Disc%trade; player factory reset

  If the issue still exists, it may be helpful to do the following:

  • Contact your internet service provider to ensure proper internet connection and speed.
  • Contact Netflix customer support or visit their Netflix Help Center page to ensure proper account setup and access,