Safe mode is displayed on the screen of the Android TV

Your TV will enter Safe mode when you press and hold the Volume down (-) button on the remote control after a power reset or restart of your Android TV™.

Note: If you have an Apple TV® device, restart it and check if the issue is resolved. If the issue occurs again, contact Apple support for further assistance.

Your TV is in Safe mode

Safe mode is displayed on the bottom left of your TV screen after rebooting the TV.

• To exit Safe mode: On the supplied IR remote control, press and hold the POWER button for at least five seconds to reset your TV.

If your TV doesn't operate correctly, some downloaded applications may be the cause of the issue.

Turning on Safe mode allows you to check if the Android TV is operating normally, as all downloaded applications will be disabled. If you observe that the issue doesn't occur when Safe mode is turned on, you may consider uninstalling the downloaded applications which may not be compatible with the Android TV.

• To enter the Safe mode, follow the steps below.
  1. Power Reset or Restart of the TV

     Power Reset

     Note: Skip this step if your TV power cord is inaccessible.

     • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

     Restart

     Select the method depending on your TV.

     • Restart the TV with the supplied remote control:
       • Press and hold the POWER button until Power off appears on the screen
       • Press and hold the POWER button until a menu appears → select Restart
     • Restart using the menu. On the remote:
       • Press (Quick Settings) → Settings → System → Restart → Restart
       • Press HOME → Settings → About → Restart → Restart
       • Press HOME → Settings → Device Preferences → About → Restart → Restart

     Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

  2. When your Android TV’s animation begins, press and hold the Volume down (-) button on the remote until the animation disappears.
     Note: Safe mode is shown at the bottom left corner of the screen.

• To exit from Safe mode:
  • Press and hold the POWER button for at least five seconds to reset your TV.

Your TV is stuck in safe mode

Your TV is stuck in safe mode after a reboot or restart. Check the following:

• Check your remote control for a stuck Volume down (-) button. Remove the batteries from your remote and perform a power reset to verify.
• Remove other remote controls from the room and restart your TV. If you have a remote control for another device in the room, it may be malfunctioning (stuck button, low batteries), sending volume commands.