The Android TV Doesn't Display a 4K HDR Signal from a PS4 Pro Gaming Console

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before You Start

Make sure that the 2160p-RGB option is selected in the Resolution setting of your PlayStation®4 Pro (PS4™ 4 Pro) game console. If Only 2K supported is displayed on your TV screen, make sure that the following requirements are met:

• Use a 2K or 4K High Dynamic Range (HDR) capable TV that supports the HDR 10 format.
• • For specific information, refer to the HDR compatibility information for Android TV™ .
• Connect your PS4 Pro directly to your TV with the HDMI® cable supplied with your game console, or a Premium High Speed HDMI cable version 2.0 or newer which supports 18Gbps.
• Make sure the content (digital game title or video streaming service) is HDR enabled.
• Update your PS4 Pro to system software 4.0 or later.
• If your PS4 Pro is connected to an XBR-55X900A, XBR-65X900A, or XBR-84X900, your 4K Ultra HD TV must be activated through the 4K Activation website. The activation service upgrades the HDMI port on your TV to add the HDCP 2.2 compliance, which is required by HDR videos.

Get a 4K Signal from Your PS4 Pro

1. Use an HDMI cable to connect your PS4 Pro to your Android TV.

   • To confirm which HDMI ports support an HDR signal, check your TV manual. Manuals are posted on your model support page.

2. Turn on your TV.
3. Turn on your PS4 Pro.
4. Set your TV to the HDMI input where your PS4 Pro is connected to .
   • TV Series: X700D, X750D, X800D, and Z9D:
     • If Enhanced Mode is disabled or off: It will only display 2K HDR.
     • If Enhanced Mode is set and HDMI 2 or HDMI 3 are used: It will display 2K or 4K HDR, but the TV will default to 4K HDR.
     • If Enhanced Mode is set and HDMI 1 or HDMI 4 are used: It will display 2K HDR
   • TV Series: X850C/D, X930C/D, and X940C/D:
     • If Enhanced Mode is disabled or off: It will only display 2K HDR
     • If Enhanced Mode is set, all inputs: It will display 2K, or 4K HDR

5. Set your TV to display an HDR signal.

   Activate the Enhanced Format of the TV

   1. On the supplied TV remote control, press the HOME button.

      

   2. Select Settings.

      

   3. Select External Inputs.

      

   4. Select HDMI signal format.

      

   5. Select the HDMI port where your PS4 Pro is connected to.
   6. Select Enhanced format.

      

   Note:

   • If the instructions above didn't work, change the Dynamic range setting to Full.

     1. Press the HOME button.

        

     2. Select Settings.

        

     3. Select Picture & Display.

        

     4. Select Dynamic range.

        

     5. Select the HDMI port where you have the PS4 Pro connected to.
     6. Select Full.

        

   • For the Android TV Series X800D, X700D, X750D, and Z9D, make sure the HDR Mode is set to On.

     1. Press the HOME button.
     2. On the HOME screen, select Settings.
     3. Under the TV category, select Picture & Display.
     4. Under Picture & Display, select Picture Adjustment.
     5. Under Picture Adjustment, select Advanced settings.
     6. Select Video options.
     7. Select HDR mode.

        

     8. Select On.

   • If the steps above didn't work, set the Picture mode to HDR Video.

     1. Press the HOME button.
     2. On the HOME screen, select Settings.
     3. Under the TV category, select Display.
     4. Select Picture.
     5. Select Picture mode.
     6. Select HDR Video.

6. Set the PS4 Pro to output a 4K HDR signal.

   Set the Resolution of the PS4 Pro to 2160p-RGB

   1. On your PS4 Pro, press the PS button to access the Settings.
      Note: If the Video Output Settings is already displayed on the TV screen, press the PS button once.

   2. Select Settings.

      

   3. Select Sound and Screen.

      

   4. Select Video Output Settings.

      

   5. Set HDR and Deep Color Output settings to Automatic.

      

   6. Select Resolution and choose 2160p - RGB.

      

      Note:

      • If 2160p-RGB is grayed out or can't be selected, make sure that the PlayStation VR® (Virtual Reality Headset) is NOT connected to the PS4 Pro.

        

      • If your game console doesn't recognize your TV as a 4K monitor, under Resolution, choose Automatic, and then change it back to 2160p-RGB for HDR output. You can also select 2160p-YUV420 to get 4K signal only, but it won't display HDR.