Troubleshoot Bluetooth device connection issues with Android TVs or Google TVs released in 2017 and after

The steps to troubleshoot Bluetooth® connection issues between your audio device and Android TV™ or Google TV™ device will depend on the symptom. Follow the troubleshooting steps provided for the symptom you are experiencing.

• Q1: There is no sound from the audio device connected via Bluetooth
• Q2: Sound from the audio device is interrupted or is not synchronized with the TV screen.
• Q3: Sound echoes.
• Q4: The volume of the sound bar cannot be changed by the TV remote control.
• Q5: An audio device connected via Bluetooth is not turned off when turning off the TV.
• Q6: The soundbar can't be connected via Bluetooth.

To learn about Bluetooth devices and TV models with Bluetooth connection availability, refer to the Can I use Bluetooth headphones, speakers, and soundbars with my Android TV or Google TV? article.

Q1: There is no sound from the audio device connected via Bluetooth

Check the following.

1. The sound volume of the TV or connected device may be low. Check the volume level of each device.
2. Check if the input of the connected device is set to Bluetooth.
   For details on the input mode, refer to the manual of the connected device.
3. The Bluetooth connection may be unstable. Perform the following steps.
   1. Open the Settings screen.
      • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
      • If the remote control does not have a Quick Settings ( or ) button, press the Home button and select Settings.
   2. The next steps will depend on your TV menu options:
      • Select Remotes and accessories.
      • Select Remote & Accessories → Bluetooth Settings.
      • Select Bluetooth Settings.
   3. Disconnect the connected device, and connect again.
4. Reset the connected device to the factory settings. For details, refer to the product manual.
5. For soundbar connection only: There may be no sound from the sound bar when there is an HDMI® and Bluetooth connection at the same time. If this is the case, remove the Bluetooth connection and connect only with HDMI.

Q2: Sound from the audio device is interrupted or is not synchronized with the TV screen.

Check the following according to the symptoms. If the symptom does not improve after checking the following, try a wired connection with HDMI or analog cables.

If the symptom is not improved, try a wired connection with HDMI or analog cables.

Q3: Sound echoes.

This may occur when connecting HDMI and Bluetooth at the same time. In this case, disconnect Bluetooth and connect to devices with HDMI only.
Note: An HDMI connection is recommended for a stable connection.

Q4: The volume of the soundbar cannot be changed by the TV remote control.

With some sound bar models, the volume can't be changed using the remote control of another device. Use the remote control supplied with the soundbar or the buttons on the soundbar.

This may also occur when connecting HDMI and Bluetooth at the same time. In this case, disconnect Bluetooth and connect to devices with HDMI only.
Note: For a stable connection, an HDMI connection is recommended.

Q5: An audio device connected via Bluetooth is not turned off when turning off the TV.

Connected devices cannot be turned off from the TV. Turn off the connected devices manually.
Note: Depending on the device, you can use the function to turn the power off automatically when no signal is detected.

Q6: The soundbar cannot be connected via Bluetooth.

If the sound bar and TV are connected using an HDMI cable, they cannot connect via Bluetooth because the HDMI connection has a higher priority. Disconnect the HDMI cable before trying to connect via Bluetooth again.

Notes:

• Some soundbar products don't switch to Bluetooth input by disconnecting the HDMI cable. If this is the case, disconnect the HDMI cable first, check the instructions for the connected device, and switch to Bluetooth input.
• For supported Bluetooth soundbars, refer to the article Can I use Bluetooth headphones, speakers, and soundbars with my Android TV or Google TV?