My TV is no longer able to access internet apps and services

After May 22, 2018, a very small portion of TVs may become unable to access previously working internet apps, updates, or other network services due to changes in the content hosting infrastructure. The following information is provided to help resolve the issue:

Power reset your modem/router

Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

1. Unplug the power cable to your modem/router and wait about 60 seconds.
2. Reconnect the power cable to your modem/router and ensure it's turned on.
3. Wait until the modem/router is finished making its connection to the internet and your network.
4. Check your internet connection.

Perform a power reset of your TV

Select your TV type and follow the instructions provided to perform a power reset of your TV.

• Android TV models

  Power Reset

  Note: Skip this step if your TV power cord is inaccessible.

  • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

  Restart

  Select the method depending on your TV.

  • Restart the TV with the supplied remote control:
    • Press and hold the POWER button until Power off appears on the screen
    • Press and hold the POWER button until a menu appears → select Restart
  • Restart the using the TV menu. On the supplied remote:
    • Press the (Quick Settings) button, then select Settings → System → Restart → Restart
    • Press the HOME button, then select Settings → About → Restart → Restart
    • Press the HOME button, then select Settings → Device Preferences → About → Restart → Restart

  Note: When restarting using the remote or TV menu, the TV will automatically power off and back on after a short time.

• LCD TV models (non-Android)

Perform network diagnosis

If your TV continues to experience internet access issues for apps or other network services, select your TV type and follow the instructions provided to perform network diagnosis. Use the network diagnosis to help identify and resolve the issue.

• Android TV models
• LCD TV models (non-Android)

Note: It's recommended that is installed on your TV. If your TV is set for automatic updates, you may already have the latest update.