My infrared remote control does not work

Each of these steps represents a possible solution. Check if your TV responds to the remote control after completing each step.

1. Check the remote batteries. If removing and reinstalling the batteries don't help, install new batteries and try again.
2. Confirm the location of the IR sensor on your TV and point the remote directly towards the IR sensor.

   

   • The sensor may be on the left, middle, or right bottom part of the TV. If the logo is printed on your TV, the sensor is beside it. Check your TV manual for detailed information. Manuals are posted on your model support page.
   • Remove anything between the remote and the TV that may cause IR signal interference.

     • Make sure that the remote infrared receiver/sensor on the product is not covered or obscured (by indoor plants, furnishings, etc.).
       • If you have a soundbar or home theater speaker, make sure it isn't in front of the IR sensor.
     • Glass enclosures, low energy light bulbs, and fluorescent and halogen lights may interfere with the remote control.
       • Try moving your TV away from the lamps or light sources.
       • If your TV is in a glass enclosure, make sure the glass doors are open.
     • Make sure your TV is away from direct sunlight and other bright light sources. These light sources may interfere with infrared signals, especially if they are shining toward the TV's IR sensor.

3. Make sure that the remote is sending an IR signal.
   • You can verify the IR signal from the remote using a digital camera or the camera of a mobile phone.
4. Press no more than two remote control buttons at a time. If you press multiple buttons simultaneously, the remote control will not send an IR signal.
5. Update the TV software to the latest version to see if it improves the symptoms.
   • You can update the software with the TV buttons or another Sony® remote control.
   • The download and update procedure takes several minutes, so make sure to allow plenty of time for the update to complete.

If the issue still occurs after trying the steps above, the remote may need to be replaced, or your TV may need repair.  Go to Product Repair. .