Clear the cache and data for the apps

1. Make sure your TV is connected to the internet.
   • Check that the date and time are set correctly before trying to connect.
   • If additional help is needed, refer to the Connect the TV to the internet and troubleshoot problems article.
2. Clear the cache and data from the app.

   1. On the supplied remote control, press the HOME button.
   2. Select Settings.
   3. The next steps depend on your TV menu options:
      • Select Apps → See all apps → Show system apps.
      • Select Apps.
   4. Under System apps, select your preferred app.
   5. Select Clear cache, then select OK.
      • If the issue still occurs, move on to the next step.
   6. Select Clear data, then select OK.
      • If displayed, select CLEAR ALL DATA, and then OK.

   Note: Clearing the app cache and data will permanently remove all the files, settings, accounts, databases etc.

Is the issue resolved?

• Yes, the issue is resolved.
• No, take me to the next step.

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