Black bars appear on the top, bottom, and sides of the TV picture

You should check the settings of the external device to match the highest resolution your TV can process. The following devices may have settings that can affect how your TV displays the signal:

• Cable Boxes
• Satellite Receivers
• Digital Video Recorders (DVR)
• Blu-ray Disc and DVD players
• A/V Receivers
• Gaming systems
• Computers
• Other video devices (cameras, camcorders, etc.)

Most TV models have menu settings that automatically determines the best way to show the picture on the screen. Depending on your TV type, these general steps are provided to turn on or off the Auto Wide feature. Check your TV manuals for model-specific information.

1. Open the Settings menu. The options vary depending on the model year of your TV.
   • Using the Quick Settings button (For models released in 2019 or later):
     1. On the supplied remote, press the Quick Settings button.
     2. Select the Settings icon.
   • Using the HOME menu button:
     1. On the supplied remote, press the HOME button.
     2. Select the Settings icon.
2. The next steps will depend on your TV menu options:
   • Select Display & Sound or Picture & Display → Screen.
   • Select Display or System settings → Screen.
   • Select Screen.
3. Turn on the following settings (if available):
   • Auto Display Area
   • Auto Wide
   • • If the Auto Wide is set to On, your TV will automatically change the Wide mode setting according to the input signal from an external device. If you want to keep your preferred setting, select Off.
4. Press the Home or Menu button to exit the settings.
   • Play a movie or program from your connected device(s).

• If your TV receives a signal that isn't adjusted through automatic modes, you can use your remote control to manually change the display modes of your TV.
  1. Check your remote control for the Wide or Zoom button, or a button with an icon of a TV screen with arrows.

     

  2. Press the button on your remote control repeatedly to change the wide mode.
     • This button will cycle through the available Wide Mode settings that may allow you TV to correctly display the signal.
• If your remote doesn't have one of these buttons, you can change the Wide Mode in your TV menu.
  1. Press the HOME or Menu button to access the TV menu.
  2. The next steps depend on the menu options on your TV:
     • Select Display & Sound or Picture & Display → Screen.
     • Select Display or System settings → Screen.
     • Select Screen.
  3. Select the appropriate Wide Mode option.
     • Normal

       • 4:3 Source - displays a 4:3 picture in its original size, with sidebars to fill the 16:9 screen.

         

       • 16:9 Source - displays a 4:3 picture that has been horizontally stretched to 16:9, in 4:3 format.

         

     • Zoom

       Displays a 16:9 picture into a 4:3 letterbox format with the correct aspect ratio.

       • Picture in 4:3 Aspect Ratio

         

       • Picture in 16:9 Aspect Ratio

         

     • Wide Zoom

       Enlarges the picture to preserve the original size as much as possible.

       • Picture in 4:3 Aspect Ratio

         

       • Picture in 16:9 Aspect Ratio

         

     • Full

       Stretches a 4:3 picture horizontally to fill a 16:9 screen. Displays a 16:9 picture in its original size.

       • Picture in 4:3 Aspect Ratio

         

       • Picture in 16:9 Aspect Ratio

         

     • Horizontal Stretch

       Stretches the picture horizontally to keep the original vertical size. This is only available with 720p, 1080i, 1080p and 1080/24p sources.

       • Picture in 16:9 Aspect Ratio

         

       • Not applicable for pictures in 4:3 aspect ratio.

     • Captions

       Enlarges the picture horizontally while fitting captions on the screen.

       • Picture in 4:3 Aspect Ratio

         

       • Picture in 16:9 Aspect Ratio

         

     • Fine - Normal

       Displays a 4:3 picture in its original size. Sidebars will appear to fill the 16:9 screen.

       

       • Not applicable to pictures that are already in 16:9 aspect ratio.

     • Fine - Full

       Stretches a 4:3 picture horizontally, to fill the 16:9 screen.

       

       • Not applicable to pictures that are already in 16:9 aspect ratio.

     • Portable Game 1

       Stretches a black-framed game picture from PlayStation Portable.

       

       • Not applicable to pictures which are already in 16:9 aspect ratio.

     • Portable Game 2

       Stretches a black-framed picture (e.g. browser) from PlayStation Portable.

       

       • Not applicable to pictures that are already in 16:9 aspect ratio.

     • Other Wide Mode Settings

       In addition to the Wide Mode settings, the following are other settings that may be available on your TV to further adjust the displayed picture:

       • Auto Wide
         • Automatically changes Wide Mode to match the input signal.
       • 4:3 Default
         • Sets the default screen format for a 4:3 input signal.
       • Auto Display Area
         • Automatically adjusts the picture to the most appropriate display area.
       • Display Area
         • Provides additional picture adjustments when the input signal is 1080i/1080p and Wide Mode is set to Full.
       • Screen Position
         • Adjusts the left-right and up-down position of the picture. (Up-down position is fixed when Wide Mode is set to Wide Zoom, Normal or Full).
       • Vertical Size
         • Adjusts the vertical size of the picture. (Not available when Wide Mode is set to Normal or Full).
       • Horizontal Center
         • Adjusts the left-right position of the picture.
       • Vertical Center
         • Adjusts the up-down position of the picture.

You may need to adjust the aspect ratio of your computer and/or the wide mode of your TV to get the best fit your TV screen.

Note: The steps and menu settings for TV models vary, if you need specific information, check the available manuals for your TV.

Example image of the 800 X 600 and 1280 X 768 computer settings at Normal, Full1, and Full2.