Apps such as Prime Video, Netflix, and YouTube don't work after a software update

After a software update on your Android TV™, some apps such as Prime Video™, Netflix®, and YouTube™ streaming services may not respond while others operate normally. This occurs because the TV clock settings are not correct. To resolve the issue, set the TV clock to the correct network time.

1. On the supplied remote control, press the (Quick Settings) or HOME button (depending on the model).
2. Select Settings.
3. The next steps vary. Follow the steps that best match your TV menu options:
   • Select Device Preferences → Date & time → Automatic date & time → set it to ON.
   • Select Date & Time → Automatic date & time → set it to ON.
   • Select Device Preferences → Date & time → Automatic date & time → set to Use broadcast time or Use network time.
   • Select Date & time → Automatic date & time → set to Use broadcast time or Use network time.