Sony SupportXR-77A80J

Article ID : 00290864 / Last Modified : 06/03/2024Print

TV screen displays all green when turning on or when switching to an HDMI input

    The screen of the XR model series TV is green when turning it on or when switching to an HDMI® input.

    This issue is addressed in the current software update. Until your software update is installed, you can power restart your TV anytime the problem occurs.

    Step 1: Make sure your software is up-to-date

    Your TV must be connected to the internet to receive and install software updates directly. However, if your TV doesn't have internet access, you may be able to download the update file to a computer, extract the update file to a USB flash drive, and use the flash drive to install the update on your TV. Downloads are posted on your model support page.

    Step 2: Perform a power restart

    The menu items and steps may vary, so follow the steps that best match your TV menu:

    • Restart the TV with the supplied remote control (easiest):
      • Press and hold the POWER button until a menu appears → select Restart
      • Press and hold the POWER button until Power off appears on the screen
    • Restart using the menu. On the remote:
      • Press (Quick Settings) → Settings → System → Restart → Restart
      • Press HOME → navigate to Settings → About → Restart → Restart
      • Press HOME → navigate to Settings → Device Preferences → About → Restart → Restart

    Note: Alternatively, if the power cord is accessible, you can unplug it from the wall outlet, wait for two minutes, and then plug it back in.