Sony SupportHeadband

Article ID : 00294272 / Last Modified : 11/30/2023Print

Sound skips when using the headphones (earbuds) WF-C700N

    Follow these steps to troubleshoot the issue:

    1. Switch the sound quality mode to Priority on Stable Connection.
      1. Open the Sony | Headphones Connect app, and establish a Bluetooth® connection between the earbuds and the playback device.
      2. On the Sound tab, tap the down arrow button on the right side of the Bluetooth Connection Quality, and select Priority on Stable Connection.
      The issue is resolved
      When the sound quality is high, the audio processing load will be heavy and may cause the audio to skip. By changing the Bluetooth Connection Quality setting, the load will be reduced and may resolve the issue.
      The issue is not resolved
      Go to the next step.
    2. Disconnect the Bluetooth connection to any device other than the headphones.
      The issue is resolved
      The sound can skip when another device (smartwatch etc.) is also connected.
      The issue is not resolved
      Go to the next step.
    3. Close all apps except the one you are currently using.
      The issue is resolved
      The sound can skip when multiple apps are open at one time.
      The issue is not resolved
      Go to the next step.
    4. Try the following procedure, then check if the issue is resolved.
      1. Place the earbuds into the charging case, close the lid, wait a few seconds, and then remove the earbuds again.
      2. Reset (restart) the playback device.
        Since the playback device may be temporarily malfunctioning, turn it off once and turn it on again.
      3. Bring the earbuds and the playback device closer together.
      The issue is resolved
      The issue may have been caused by a temporary malfunction of the earbuds or the playback device.
      The issue is not resolved
      Go to the next step.

    5. Reset the earbuds.

      Watch this video or refer to the Resetting the headphones page for instructions:

      The issue is resolved
      The issue may have been caused by a temporary malfunction of the earbuds.
      The issue is not resolved
      Go to the next step.
    6. Initialize the earbuds and pair them with the playback device again.
      1. Initialize the earbuds.
        Note: Initialization returns the earbuds to the factory settings, and all Bluetooth® pairing information is deleted.

        Watch this video or refer to the Initializing the headset to restore factory settings page for instructions:

      2. Refer to the appropriate article to perform the pairing again:
      The issue is resolved
      The issue may have been caused by a temporary malfunction of the earbuds or the playback device.
      The issue is not resolved
      Go to the next step.
    7. Check if the issue also occurs when connected with other devices.
      The issue is resolved
      The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
      The issue is not resolved
      The earbuds may malfunction and require repair.  Go to Product Repair. 

    Go to the Headphones Troubleshooting Guide