My headphones don't turn on (WF-1000XM3)

Follow these steps to troubleshoot when your WF-1000XM3 headphones won't turn on:

1. Remove the headphones from the charging case and check if the indicators flash.
   

   The indicators flash in blue

   The headphones turn on normally.

   The indicators flash in blue and red alternately or the indicators flash in blue twice each

   The headphones are in the Bluetooth® pairing mode.

   Note: When pairing your headphones with a device for the first time or after initializing, the headphones enter pairing mode automatically.

   The indicators do not light up

   Go to the next troubleshooting step.

2. Start charging the headphones and the charging case, and check if the indicators of the headphones light up in red.
   

   The indicators light up in red

   The headphones are in the process of charging. Continue charging and go to the next troubleshooting step.

   The indicators do not light up in red

   There may be a problem with charging. Refer to The headphones do not charge article.

3. Charge the headphones and the charging case, and check if the indicators on the headphones light up in red.
   

   The headphones turn on

   The issue was caused by a low battery level.

   The headphones do not turn on

   Go to the next troubleshooting step.

4. Reset the headphones.

   Watch this video or refer to the Resetting the headphones page for instructions:
   

   The headphones turn on

   The issue may have been caused by a temporary malfunction of the headphones.

   The headphones do not turn on

   Go to the next troubleshooting step.

5. Initialize the headphones.

   Note: After initialization, the headphones will return to the factory settings and all Bluetooth pairing information will be deleted.

   Watch this video or refer to the Initializing the headphones page for instructions:
   

   The headphones turn on

   The issue may have been caused by a temporary malfunction of the headphones.

   The headphones do not turn on

   The headphones may be malfunctioning, and require repair.  Go to Product Repair. 

Go to the Headphones Troubleshooting Guide