Sony SupportMDR-Z1R

Article ID : 00275721 / Last Modified : 05/13/2024Print

My headphones don't turn on (WF-SP700N)

    Follow these steps to troubleshoot when your WF-SP700N headphones won't turn on:

    1. Remove the headphones from the charging case and check if the indicators flash.
      The indicators flash in blue
      The headphones turn on normally.
      The indicators flash in blue and red alternately or the indicators flash in blue twice each
      The headphones are in the Bluetooth® pairing mode.
      Note: When pairing your headphones with a device for the first time or after initializing, the headphones enter pairing mode automatically.
      The indicators do not light up
      Go to the next troubleshooting step.

    2. Charge the headphones and the charging case, and check if the indicators on the headphones light up in red.

      The indicators light up in red
      The headphones are in the process of charging. Continue charging and go to the next troubleshooting step.
      The indicators do not light up in red
      There may be a problem with charging. Refer to The headphones do not charge article.

    3. After the charge is complete, remove the headphones from the case and check if the headphones turn on.

      The headphones turn on
      The issue was caused by a low battery level.
      The headphones do not turn on
      Go to the next troubleshooting step.

    4. Reset the headphones.

      Refer to the Resetting the headphones page for instuctions.

      The headphones turn on
      The issue may have been caused by a temporary malfunction of the headphones.
      The headphones do not turn on
      Go to the next troubleshooting step.

    5. Initialize the headphones.

      Note: After initialization, the headphones will return to the factory settings and all Bluetooth pairing information will be deleted.

      Refer to the Initializing the headphones page for instructions.

      The headphones turn on
      The issue may have been caused by a temporary malfunction of the headphones.
      The headphones do not turn on
      The headphones may be malfunctioning, and require repair.  Go to Product Repair. 

    Go to the Headphones Troubleshooting Guide