Sony SupportMDR-Z1R

Article ID : 00279751 / Last Modified : 11/22/2023Print

The headphones don't charge (LinkBuds S)

    Follow these steps to troubleshoot why the LinkBuds S earbud headphones don't charge:

    1. Leave the charging case in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F), and try charging again.

      The issue is resolved
      The issue was caused by the ambient temperature being too high or too low.
      The issue is not resolved
      Go to step 2.

    2. Use the supplied USB Type-C™ cable to connect the charging case to a USB AC adapter or computer, and check if the case is charging.

      The case is charging
      Use the USB Type-C® cable that is supplied with the product. Charging may not be possible with a commercially-available cable or a USB hub.
      The case isn't charging
      Go to step 3.

    3. Clean the charging port of the headphones, and check the indicator of the charging case.

      Clean the headphones and charging ports, set the headphones into the charging case, and check the indicator on the charging case. For details on how to clean the headphones, refer to the How to care for the headphones article.
      Note: When cleaning, don't use compressed air to remove dust as this can cause dust to get into the microphone or sound outlet holes, leading to malfunction.

      The indicator lights up in green for about three seconds

      The remaining battery of the headphones is 95% or more. Wear the headphones, establish a Bluetooth® connection to the device, and check if you can hear sound from the connected device.
      If the sound can't be heard, refer to the There is no sound, or sound is only heard from one side of the headphones article.
      The indicator lights up in orange for about three seconds, or it doesn't light up

      The remaining battery of the headphones is between 94% and 1%, or 1 % or lower. Charge the headphones and go to step 4.
      The indicator repeatedly flashes twice in orange

      Go to step 5.
      The indicator repeatedly flashes slowly in orange

      Go to step 5.

    4. Set the headphones into the charging case, connect the charging case using the supplied USB Type-C cable, and check if the case is charging.
      Note: Clean the charging port before charging.

      The case is charging
      The charging port of the charging case may have been dirty.
      Note: Regular cleaning is recommended to prevent issues with charging.
      The case isn't charging
      Go to step 8.
    5. Set the headphones into the charging case, connect the charging case using the supplied USB Type-C cable, and check the indicator status on the charging case again.
      The indicator lights up in orange when charging starts

      The headphones are in the process of charging. Wait until the headphones are fully charged.
      The indicator repeatedly flashes twice in orange

      Go to step 8.
      The indicator repeatedly flashes slowly in orange

      Go to step 8.
      The indicator doesn't light up

      Go to step 6.
    6. Check if you can charge a different device with the same AC adapter or USB port.
      Use the same AC adapter or the USB port on the computer to charge a different mobile device or product.
      The mobile device or product is charging
      Go to step 7.
      The mobile device or product isn't charging
      The AC adapter or USB port may not be working. Contact the manufacturer.

    7. Clean the charging port of the charging case, and charge the case again.

      If any dust or dirt is in or around the charging port, the charging may not complete properly. Remove the dust or dirt with a soft, dry cloth before charging.

      The charging can be completed
      The charging port of the charging case may have been dirty.
      Note: Regular cleaning is recommended to prevent issues with charging.
      The charging can't be completed
      The headphones may be malfunctioning and may require service.  Go to Product Repair. 

    8. Reset the LinkBuds S.

      Watch this video or refer to the Resetting the LinkBuds S page for instructions:

      The issue is resolved
      The issue was caused by a temporary malfunction of the headphones.
      The issue is not resolved
      Go to the next troubleshooting step.

    9. Initialize the LinkBuds S.
      Note: Initialization returns the headphones to the factory settings and all Bluetooth® pairing information is deleted.

      Watch this video or refer to the Initializing the LinkBuds S to restore factory settings page for instructions:

      The issue is resolved
      The issue was caused by a temporary malfunction of the headphones.
      The issue is not resolved
      The headphones may be malfunctioning and may require repair.  Go to Product Repair. 

    Go to the Headphones Troubleshooting Guide