Headband repair for WH-1000XM4 and WH-1000XM5 headphones
If the headband of your WH-1000XM4 or WH-1000XM5 headphones breaks outside of the warranty period, we have partnered with our parts supplier, Encompass, to offer a low-cost repair for a fixed fee of $99.99 plus tax.
This price includes the replacement headband, labor, as well as shipping to and from Encompass. Please note that this offer is only for a broken headband on the WH-1000XM4 and WH-1000XM5, and is not available for other headphone models or any other service issue.
To take advantage of this offer, you must contact Encompass directly as Sony cannot schedule the repair for you.
Contact Encompass Parts
- WH-1000XM4 Web page: WH-1000XM4 headband repair page
- WH-1000XM5 Web page: WH-1000XM5 headband repair page
- Phone: 1-866-835-1146
- Email: service@encompass.com
- Hours of operation: Monday to Friday: 8:00 am-6:00 pm ET
Note:
- If your WH-1000XM4 or WH-1000XM5 headphones are under warranty, please contact the Sony Support team for assistance instead.