Product Reviews

I bought the headphones just over a fortnight ago i find the features and sound quality brilliant the only criticism is the button selection information you can't see it needs hilighting better

I bought them after I had a mega issue with my Bose headphone (I kept getting loud static in one speaker, and a known problem when you see the YouTube video on fault repairs). They do the job. I think the build quality is better than Bose and the after sales support way better.

Good noise cancelling. Also has good ambient sound when walking.

Went to buy B&W but the assistant recommended I try several headphones. So I tested B&W, B&o and Bose. To my total surprise the Sony's out performed them all. And came in at £200 less. . True the B&Ws were very good and lovely build quality but the Sony's were acoustical better. Now there's a phrase I didn't expect to type.

Good sound however I find ANC is better on my WF-1000XM5's, maybe because I wear glasses most the time so there may be a small gap between ears and WH-1000XM5's. Convenient to slip them on and off though.

I am very unhappy about this as has the M2 version but they got stolen so bought these as a replacement and am sorry i did there is a whine in the background and whatever it is its makes them unworkable

I bought the headphones from Amazon a bit over a year ago and I love it. It works perfectly and it's light. However, it suddenly happened today that it won't charge, I tried all cables and chargers with no luck. I contacted the customer service and went through the trouble shooting process with no luck. The customer service told me to use a repair service in New York that has terrible review on line and I have to pay for it. It's such a bad experience.

I wanted noise cancelling over ear headphones for a while, so long that the XM4 had been the new ones, with the XM5 release I did comparisons via youtube etc. I purchased direct from Sony with the XM5 in blue, they feel great, the app is good for adjustments to sound and the features, battery life is over a week for me using 3-5 times a day. The sound quality is the best I’ve used, they replaced AKG N60Nc that did me well for many years! I’ve already told others to get these, I’m very glad I did.

Excellent sound quality as usual for this XM series headphone, however I feel there is not much improvement when comparing to XM4 except the comfort level for this headphone. It is definitely a good buy if you does not owned the previous series.

Its nice it feels hot when wearing it noon time though

Loved the XM threes but this is not the upgrade I was expecting. The Sound Connect app has basically ruined the experience.

The headphones was generally lightweight for long usag, the adaptive transparency is not as good as competitors.

Great pair or noise cancelling headphone sound quality is immense and the NC is great Construction of the headphone is good too with nice feeling materials

Terrible product – despite decent sound, there are big problems with these headphones. They simply won’t auto turn off consistently, no matter how much you play around with the settings and user posted workarounds. Very disappointing. Cannot recommend

I bought the product 3 weeks ago. I love the ANC and the weightlessness of the device. But, for the price, the bass is kind of weak and the feel isn't too premium. For the Wh1000-XM6 try to integrate sensory bass or something. I'd also like if the spatial audio was actually built into the headphones. Final notice: please send me a pair of the next headphones (xm6) went it is released.

Great quality of headphones… when they work. I haven’t had them long and the left headphone suddenly stopped working one day after making this horrific crackling noise. Now it is a nightmare trying to get them fixed.

I recently purchased the Sony headphones with noise cancellation and I must say, they have exceeded my expectations. The sound quality is incredible, with deep bass and crisp highs. The noise cancellation feature works like a charm, making it perfect for drowning out background noise during my commute or in a noisy office environment. The headphones are comfortable to wear for long periods of time and the battery life is impressive. Overall, I highly recommend the Sony headphones with noise cancellation for anyone looking for a top-notch listening experience.

sound and noise cancellation awesome overall great

So it's a really reliable, cool and stylish stuff ❤️❤️❤️

I bought this a month ago and I'm happy I did. Great sound quality

I bought it three months ago and I love the sound quality but I wish the sound could be contained without someone beside me knowing how loud the volume is. I also wish some of the features improved upon

I’ve only just received this product and so far so good. The only issues I have is trying to navigate all the features. Also trying to register the device and getting my free music trial has been a big hassle. Getting through to someone who could help was a mission for those reasons and the fact that it’s taken me at least 6 days to get this far I would give the service a 2/3 .

It's worth the money. Lots of cool features and very comfortable. The only thing that I don't like is the head adjustment band. My previous Sony headphones had numbered steps, locking in place. Way more comfortable for quick put on. On these, every time I've to put them on, adjustment is a must.

I am satisfied about the features and sound quality

One of the best noise canceling headphones so far at its price. Tunable equalizer made it a better choice than other brands. Although, the software user experience is not as good as Apple Airpods max or Airpods pro.

Two months of use a started with a scratchy noise in the right side (its is quite ocassional and annoying). Also previous models were more portable than this one. I would go for Sony WH-1000XM4 instead of Sony WH-1000XM5.

I bought these for my fiancé. He says the overall performance is 4.5, but they were unable to connect to his record player which is also Sony. They were specifically bought for this use.

I have bought this after trying couple of other brands like Sonos ace, Bose qc ultra, AirPods Max. Still with new versions of the other brands didn’t sound better that this. I waited to buy next model xm6. But Finally bought it because they are not releasing this xm6 this year.

They are great but if you have the X4 don't buy them. Not a big difference. They get oily as they touch your skin and a bit uncomfortable on the top of the head if you wear them for more than 1 hours but they still a wonderful headphones.

Bought it a while ago and it’s held up nicely , noise cancelling could be improved and the build quality sometimes feels quite cheap.

These are my first headphones in a long time. I've been looking for very good sounding headphones without breaking the bank. Researching and watching reviews for a couple of weeks, I recognised that these headphones were recommended by many and thought to buy them and hear them myself. The ear pads are very comfortable. The sound quality is amazing. Battery life is amazing and can get a couple of days of battery life depending on how heavy you use them. I recommend these to anyone look for them. Sony you did great job making these.

I liked the product very much. The quality is also great when i use it

I have been using the blue version for 1 month and pretty satisfied with it. One little thing (not a deal breaker) about the ANC is it does not cancel off announcements made over a PA system. Somehow I felt that the headset rotates in a wrong direction as the cushion will be facing upwards when worn around the neck. As I am in the tropics, the headset feels hot, otherwise not much problem with it.

As a Sony lover who’s xm4s recently broke I thought I would try an upgrade however these headphones really did not meet anywhere near my expectations , the noise cancelling was horrible like much worse than xm4s but I fixed my headphones so I didn’t need these anymore however I was willing to keep it if it actually felt like an upgrade . Disappointed t

I bought this XM5 with beautiful new colour influenced by Miyawaki Sakura and it’s was so amazing. The features and the battery life is so incredible

The best all round full featured headphones you can buy. I prefer the finish and build to the more foldable 4's

Noise cancelling is superb, Comfortable design! Super comfortable lightweight design in “Soft fit leather”

I bought this for my long flights to Europe from Asia and it worked very well. Cut out a lot of the engine noise. Much better than my AirPods Pro 2. While wearing it for more than 12 hours can be a little sore for the ears, but it is not that bad as the headphones is very light. The only drawback with the noise canceling is that when any part of the headphone touches parts of the plan (e.g. seat cushion when leaning), the noise canceling doesn't negate the sound arising from the vibrations from the contact.

I bought this a few weeks ago and I barely charged it ever since. So comfortable on my head as I have a small head

Had these earphones for around 2 weeks. They sound great and the noise cancellation is very good. It's easy to find the on/off button and other buttons while wearing them.

Bought it recently because my X3 is emitting sharp noises. Not impressed by X5 at all, only slight improvement over X3. Having knock sound when wearing and walking at the same time.

I have always enjoyed using Sony headphones for a very long time so I know that with each new headphones they will go from strength to strength and be the leader in personal sound quality.

My daughter absolutely love these headphones!! She like that they are wordless and to change things for example the volume she just has to Swipe on one of the earphones. They are also going to be used for music production course at her college

i bought that one week ago to have a good sleep.well it turns out good

Got these for quiet studying and listening to music while commuting. They are perfect.

These are good when they are in but they have a habit of turning themselves off which is very irritating. Avoid

My XM4 batteries were fading so I thought I'd move up to the XM5. Initially I was underwhelmed by the ANC which seemed worse than the XM4. Thankfully I eventually sorted this by adjusting the fit and wearing them further back on my head than initially felt natural. This also solved the annoying squeaking from rubbing against my glasses at first. Take the time to get the fit right and you'll be happy! The sound quality is a clear upgrade - music is actually enjoyable on these whereas I couldn't use the XM4s for anything other than background listening (I mainly used them for work). The ANC is harder to describe. The XM4s definitely cut out more in the way of bass frequencies, but the XM5s have a much lower level of white noise. When I go back to the XM4s it's clear they use white noise to disguise sounds to some degree, whereas the XM5s are noticeably quieter overall, even if that means you can perceive a touch more outside sound from time to time. Overall I am happy with the upgrade, but it took me a few days to be sure of it - hence 4 stars rather than 5. Touch controls and device switching are better and smoother too. I do hope the XM6 is a more significant upgrade when they arrive though!

It takes 2 days to receive this earphone. Very good in noise reduction.

Sound is fantastic best in class for wireless headphones but the hinges are incredibly weak and break easily just Google the issue! Feel super flimsy and no IP rating

Just bought my sony WH-1000XM5 last june, and now its not charging after only 3 months. It still covered by 1 yr warranty but when they have assessed the product, it was mentioned that there is a condensation in the charging port area. I live in the UK and maybe the weather is changing very quickly. I havent used the product in a way that it will get wet and just used it on my everyday travel. Unfortunately, sony wont repair the item for free and is asking me to pay £165 for a replacement which of course im not happy. End point, got a new £250 headphone last june and now not working. I’d rather buy other brands of headphones next time such as beaths and jbl and will never but any sony products anymore. Not a good quality product based on my experience.