My Blu-ray Disc player or AV receiver can't access internet audio and video apps

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

On May 22, 2018, select Blu-ray Disc™ players and AV receivers may not be able to access previously working internet audio and video apps due to the changes in the content hosting infrastructure. Check the following to help resolve the issue:

• Install the latest software update for your device. Downloads are posted on your model support page.

• Power reset the router/modem and the device.

  1. Turn off the router/modem and device.
  2. Unplug them from the wall outlet and wait for one minute.
  3. Plug them back in.
  4. Turn them back on. Make sure to wait a few minutes for your router/modem to reestablish an internet connection.

• Manually set the IP address on your device.