Sony Support

Article ID : 00246396 / Last Modified : 02/03/2022Print

How to reset or initialize the WF-SP800N earbud headphones

    Reset the earbud headphones

    1. Place the earbuds into the charging case, leave the lid of the charging case open, then hold your finger to the touch sensor on the left unit for about 20 seconds.

    2. Release your finger when the indicator (red) of the earbuds turns off after flashing.

    3. Hold your finger to the touch sensor on the right unit for about 20 seconds.

    4. Release your finger when the indicator (red) of the headset turns off after flashing.

      Note: If the indicator (blue) on the headset flashes, the headset may not have been reset properly because the headphones moved in the charging case. Perform the resetting operation again.

    Notes:

    • The device registration (pairing) information and other settings are retained.
    • You can also see how to perform the reset in this video.

    Initialize the headphones to restore factory settings

    1. Place the headphones into the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds.

      Note: Check that the indicators (red) on both the left and right units light up before you hold your fingers to the touch sensors on both units.

    2. Release your fingers within 10 seconds after the indicators (red) start flashing.

    3. The indicators (blue) flash 4 times, and the initializing is complete.

    Notes:

    • This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headphones from the device and then pair them again.
    • If you have updated the software after purchasing the headphones, even if you initialize it, the software update is retained.
    • You can also see how to intialize the headphones in this video.