Sony Support

Article ID : 00263101 / Last Modified : 10/21/2021Print

ERROR 22 or ERROR 4057 appears and I can't open the IPTV app

    IMPORTANT: Refer to this article if you have the KD X690E series TV and ERROR 4057 or ERROR 22 appear and you can't open an IPTV app or update the software over the network.

    Follow these steps if the Refresh Internet Content procedure starts or services listed in All Apps disappear when you launch an IPTV app.

    Perform both Initialize Personal Information and Refresh Internet Content procedures.

    1. Initialize Personal Information procedure to clear the cached data files:
      1. On the supplied remote control, press the HOME button, and then select Settings.
      2. Select Customer Support.
      3. Select Initialize Personal Information.
    2. Perform the Refresh Internet Content procedure:
      1. On the supplied remote control, press the HOME button, and then select Settings.
      2. Select System Settings.
      3. Select Set-up.
      4. Select Network.
      5. Select Refresh Internet Content.

      Note: If the issue is still not resolved, perform a Factory Settings procedure to reset your TV to the factory default values.

    3. Perform a software update on your TV

      Once all the previous steps are done, manually perform a software update on your TV:

      • To update over the Internet, refer to the How to perform a software update article.
      • To download a firmware update on a USB flash drive and install it on the TV, refer to the .
        1. Input your model name and click the Search button on the screen.
        2. Select your model name.
        3. Look for the software available to download.
        4. Confirm your TV software version and follow the instructions on the support website.
    4. Once the software update is complete, perform the Refresh Internet Content procedure again and confirm if the Internet content is displayed in All Apps.