ERROR 4057 or ERROR 22: Can’t access apps and services or complete a software update from the network for the KD X690E series

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If your TV displays either of the following messages:

• Your TV needs a software update to access internet content.
• System data cannot be found. Please check your network settings or connection.

Follow the steps below to install a required software update.

• Download the software update to a USB storage drive and install it on the TV.
  • For the KD 50X690E
  • For the KD 60X690E or KD 70X690E

As an alternative, you can perform a Factory Data Reset and then install the software through the internet:

WARNING! Performing a factory data reset will remove all customer settings in the TV including Google™ account settings, apps, channels, and wireless network settings.

1. On the supplied remote, press the HELP button.
2. Under How to use your TV, select Help Guide (Manual)
3. Select Settings.
4. Select Configuring the TV.
5. Select Watching TV or TV.
6. Select Settings.
7. The next steps will vary depending on your TV menu options:
   • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes
   • Select Storage & Reset → Factory data reset → Erase everything → Yes
8. Complete the Initial setup of the TV.
   
   IMPORTANT: Once the Initial setup is completed, wait 24 hours before initiating the software update.
9. Activate a software update through the Customer Support Menu:
   • On the supplied remote control:
     • Press HOME → HELP → System Software Update → Software update (Check for a software update and install it on your TV)