Sony SupportXperia PRO-I

Article ID : 00251829 / Last Modified : 03/19/2024Print

How to transfer data or content from an old Xperia, iPhone, or Android phone, with the Xperia Transfer 2 app

    The Xperia Transfer 2 app can transfer the data and content from your old iPhone® or Android™ smartphone to your new Xperia® device.

    IMPORTANT: On June 30th, 2023, the Xperia Transfer 2 service will stop, and the app will no longer be available for download via the Google Play™ Store. The reason is that the Android Operating System can transfer data from older models when setting up your new Xperia® smartphone, and the service has become redundant. We recommend you update your phone to the latest available Android™ OS version (for that phone) to use the Android OS data transfer.
    For more information, refer to Xperia Transfer 2 App Ending

    Note:

    • Xperia 1 IV, Xperia 10 IV, Xperia 5 IV, Xperia 1 V, and Xperia 10 V don't support data transfer with Xperia Transfer 2. Instead, transfer the data using Google™ cloud services.
    • Xperia 1 II, Xperia 10 II, Xperia PRO, Xperia 1 III, Xperia 10 III, Xperia 5 III, Xperia PRO-I: you need to download and install the "Xperia Transfer 2" application from the Google Play™ store.

    • The Xperia Transfer 2 app isn't compatible with the older Xperia Transfer Mobile app. So, if your old Xperia phone has the Xperia Transfer Mobile app, you will need to download and install the Xperia Transfer 2 app on your old Xperia phone.
      Note: The Xperia Transfer 2 app requires the Android 6.0 (Marshmallow) OS or higher.
    • The Xperia Transfer 2 app can't transfer data from within apps, such as point data in-game apps. However, depending on the app or service, you may get that type of data from your account by registering the account again on your new Xperia. For more information, please contact the developer's support of each app or service.
    • Do not attempt to add, revise, or delete any data while a data transfer procedure is in progress.
    • There is no need to insert a SIM card into a new and/or old phone for data transfer.
    • Make sure the batteries on your new and old smartphones are charged at least 50% before starting the data transfer procedure.

    Transfer data from your old Xperia phone

    • Your old Xperia phone requires Android™ 6.0 or higher.
    • The Xperia Transfer 2 app can transfer data or content stored in your old Xperia phone. It can't transfer data or content stored in the SD™ memory card or a cloud service location.
    • Depending on the model of your old phone, you may not be able to transfer some data due to the structure or restrictions of the applications.

    Troubleshooting

    • Before starting your new Xperia phone, use the Google Play store to update the Xperia Transfer 2 app to the latest version available.
    • To transfer Message data, you will need to temporarily set the Xperia Transfer 2 app as the default SMS application on your new Xperia before you start transferring.
    • To temporarily set the Xperia Transfer 2 app as the default SMS application on your new Xperia.
      1. Find and tap Settings → Apps & notifications → Default apps → SMS app
      2. Set Xperia Transfer 2 as the default SMS application.

    Transfer by cable connection

    • A Bluetooth® connection is still needed to manage the data-transferring process when transferring by cable. Follow the on-screen instructions to set up the Bluetooth connection.
    • If you use a USB adapter to convert from type-A to type-C, please connect it to your new Xperia phone.

    Transfer by wireless connection

    • Make sure Wi-Fi® is enabled on both your old and new Xperia phones.
    • You must enable Location to use the Wi-Fi Direct® function on your Android 9 (Pie) or later smartphone.