IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
You should always make sure that the personal content on your devices, such as photos, videos, SMS text messages, contacts, and applications, are synced or that a backup is completed regularly. This will help you smoothly transfer content to another device or restore content to your current device after a factory data reset. The recommended solution is to use the Google Cloud™ services, including Google account sync, Google Drive™, and Google Photos™. An alternative method is to use a PC or SD card.
Note:
- You must remember your Google account password or any other password that you set when making a backup. You also need to remember your device's screen lock PIN, pattern, or password since this is used for the encryption of some data.
- If you have an Xperia 5 II, Xperia 1 II & Xperia 10 II, Xperia PRO, Xperia 1 III, Xperia 10 III, Xperia 5 III & Xperia PRO-I III, it is recommended to use the Xperia Transfer 2 app to transfer photos, videos, music, or other files from your old device to your new device. Refer to the How to transfer the data or content from my old Xperia phone by Xperia Transfer 2? and How to transfer the data or contents from my old iPhone by Xperia Transfer 2 articles for more information.
Synchronize data with your Google account
You can automatically sync data in your Google apps, such as calendars and contacts, with your Google account. To access the data on a new device or on a device that has been reset to its factory settings, simply sign in to your Google account. Start by checking that automatic data sync is enabled, then decide which apps you want to sync with your Google account.
The following Google apps and data can be automatically synced for each Google account:
- Calendar
- Chrome
- Contacts
- Docs
- Drive
- Gmail
- Google Fit data
- Google News
- Google Play Movies & TV
- Keep notes
- People details
- Play Games Cloud Save
- Sheets
- Slides
Note: Which individual apps can be automatically synced might differ depending on your device model, Android version, installed apps and settings.
Enable sync data automatically:
- Find and tap Settings → Accounts.
- Tap the switch next to Automatically sync data to enable the feature.
Automatically sync data for individual apps:
- Find and tap Settings → Accounts.
- Tap the relevant Google account.
- Tap Account sync.
- Tap the switches next to the different apps to enable or disable automatic sync.
- To sync manually, tap the
(menu icon) → Sync now.
Back up, restore, or transfer your data using Google Drive
Google Drive is a cloud storage app that allows you to upload backups to Google. Your backups are encrypted using your Google account password. For some data, your device's screen lock PIN, pattern, or password is also used for encryption. The backup is then used to restore your data and settings to a device that has been reset to its original factory settings or to transfer your data to a new device. The backup includes:
- Apps and app data
- Call history
- Contacts
- Device settings (including Wi-Fi passwords and permissions)
- Photos and videos
- SMS text messages
Note:
- What is included in the backup might differ depending on your device model, Android version, installed apps, and settings. Make sure to check what applies to your specific device when you enable the feature.
- Make sure your device is fully charged before the start of the operation.
- Backing up may take several hours. We recommend keeping your device connected to Wi-Fi and power.
Back up data to Google Drive:
- Find and tap Settings → System → Advanced → Backup.
- Tap the switch beside Back up to Google Drive to turn the feature on.
- Tap Account, then choose a Google account to use.
- Tap OK → DONE.
Restore or transfer data from Google Drive:
On an Xperia device that has been reset to its original factory settings or on a new Xperia device:
- Turn on your device.
- When prompted in the setup guide, connect to a Wi-Fi network.
- When prompted in the setup guide to Copy apps & data, tap NEXT.
- Tap either A backup from an Android phone or A backup from the cloud. Both options allow you to restore data from Google Drive.
- Follow the on-screen instructions to restore your data.
Note: If you didn't restore your backed-up data from Google Drive during the setup process, it might still be possible to fix this by tapping the Xperia setup notification in the status bar or at the top of the Settings menu. If the notification is no longer available, you will need to reset your device to its original factory settings and set it up again to restore your data from Google Drive.
Back up and synchronize photos and videos using Google Photos
Using Google Photos, you can back up and sync photos and videos on your Xperia device and external memory card (SD card) to a Google account. This way, all your photos, and videos are backed up and secure.
If you are using Google Photos for the first time:
- Make sure you're signed in on your device with the Google account you want to use for backup and sync.
- Find and tap Photos. The first time you open the app, a Back up & sync window opens in the lower part of the screen.
- Check that the switch to the right of Back up & sync is active.
- Check that the shown Google account is the one you want to use for backup and sync, then tap Confirm.
If you have already used Google Photos:
- Make sure you're signed in on your device with the Google account you want to use for backup and sync.
- Find and tap Photos.
- In the upper right corner, tap the cloud icon. When Back up & sync is not active, the cloud icon has an oblique line.
- Tap the switch next to Back up & sync is off to turn the feature on.
- Check that the shown Google account is the one you want to use for backup and sync, then tap Confirm.
Note: Photos and videos which are stored on your device or SD card will be shown in the Google Photos app on your device, no matter if they are backed up to your Google account or not. Back up & sync must be active for the photos and videos to be backed up to your Google account.
