The Wi-Fi network LED on aibo flashes or doesn't light up

This indicates that the Wi-Fi feature is not active. Follow these steps to turn it on:

1. Place aibo on its back on a flat surface.
2. Push the lid on the torso and remove it when it pops up.

   

3. Set the network switch to option 1 or 2.

   

   • Option 1 turns on the Wi-Fi function only.
   • Option 2 turns on both the Wi-Fi and the mobile network functions.
   • Option OFF turns off both the Wi-Fi and the mobile network functions.

This indicates that the connection to the network with the Wi-Fi Protected Setup™ button failed. Check the connection to the network after completing each step.

1. Make sure your Wi-Fi router or access point is on.
   • Check the router manual for more information.
2. Move aibo away from devices or other environmental factors which may cause interference.

   • Devices that may cause interference:
     • Microwave ovens
     • Cordless phones
     • Garage door openers
     • Wireless toys, etc.
   • Environments that may cause interference:
     • Places near large transmission lines
     • Places that generate static electricity
     • Places where the walls, decks, or doors have metal surfaces, etc

3. Make sure that the stealth mode of your router is off.
   • Stealth mode prevents the Wi-Fi name (SSID) to display.
4. Make sure that your router is compatible with the 2.4 GHz band (11b, 11g, 11n).
   • aibo doesn't support 5 GHz band (IEEE 802.11a, 11ac).
5. Make sure that your router uses WPA2-PSK.
   • aibo doesn't support WEP as a Wi-Fi security setting.
6. Perform a power reset on the devices. 

   1. Turn off your router or access point for a minute, then turn it back on.
   2. On the back of aibo's neck, press and hold the power button for two seconds to turn it off.
      • If you turn off aibo while it's on, it finishes its current action and the LED flashes in green, and then goes out to indicate that the power is off.
      • If you turn off aibo while it's in sleep mode, the red status LED goes out to indicate that the power is off.
   3. Press and hold the power button for two seconds to turn on aibo.

This indicates that aibo failed to establish a connection to the Wi-Fi network. Check the connection to the network after completing each step.

1. Make sure your Wi-Fi router or access point is on.
   • Check the router manual for more information.
2. Move aibo away from devices or other environmental factors which may cause interference.

   • Devices that may cause interference:
     • Microwave ovens
     • Cordless phones
     • Garage door openers
     • Wireless toys, etc.
   • Environments that may cause interference:
     • Places near large transmission lines
     • Places that generate static electricity
     • Places where the walls, decks, or doors have metal surfaces, etc

3. Make sure that the stealth mode of your router is off.
   • Stealth mode prevents the Wi-Fi name (SSID) to display.
4. Make sure that your router is compatible with the 2.4 GHz band (11b, 11g, 11n).
   • aibo doesn't support 5 GHz band (IEEE 802.11a, 11ac).
5. Make sure that your router uses WPA2-PSK.
   • aibo doesn't support WEP as a Wi-Fi security setting.
6. Make sure that the Wi-Fi password is entered correctly in the My aibo app.
   • Wi-Fi passwords are case-sensitive.
7. Perform a power reset on the devices.

   1. Turn off your router or access point for a minute, then turn it back on.
   2. On the back of aibo's neck, press and hold the power button for two seconds to turn it off.
      • If you turn off aibo while it's on, it finishes its current action and the LED flashes in green, and then goes out to indicate that the power is off.
      • If you turn off aibo while it's in sleep mode, the red status LED goes out to indicate that the power is off.
   3. Press and hold the power button for two seconds to turn on aibo.