Answers to questions regarding Spatial Reality Display

A1. Check the status of the indicator light next to the Power switch on the front of the device.

• If the indicator light is not on
  The power may be off. Check the AC adapter connection, and then press the Power switch.
• If the indicator light is orange
  If there is no signal, it may be in standby mode (MENU button on the front of the device → Automatic shut-off → on (default setting)). Check the signal from the input device, such as the connected computer.
• If the indicator light is flashing orange
  Unplug the power plug from the outlet, wait for a while, and then plug it back in again. If the indicator light continues to flash, note the number of flashes and contact the Sony customer center.
• If the indicator light is red (ELF-SR2 only)
  The firmware update may have failed. Try the update again.

A2. Refer to the An image or video does not appear to be 3D article.

A3. Refer to the An image or video does not appear to be 3D article.

A4. Refer to the An image or video does not appear to be 3D article.

A5. Check the following settings.

• On the computer
  • Make sure that the Spatial Reality Display is selected as the output destination in the operating system's Sound settings.
  • Check the audio format of the content you are playing. The only formats that can be played on this device are "32K/44.1K/48KHz L-PCM".
• On the device
  If the device's volume level is 0 (zero) or very low, you will not hear any sound from the speakers. Use the ＋/- buttons on the front of the device to adjust the volume.
  

A6. On the computer, check if this device supports the input signal resolution (Display resolution).
Supported resolutions:

• 3840x2160p (60Hz)
• 1920x1080p (60Hz) (ELF-SR2 only)
• 720x480o (60Hz) (2D display only)
• 640x480p (60Hz) (2D display only)

If an input signal has a frequency other than the above, This signal is not supported message is displayed on the device. (Depending on the image and frequency, an image may appear in the background.)

For more information, refer to An image or video does not appear to be 3D article.

A7. This device has a special lens (micro-optical lens) on the front of the LCD for 3D display. Therefore, when displaying in normal 2D (displaying the normal desktop or application screen of a computer), the image will not be correct, and the colors will appear to blur or bleed out.

Note: For ELF-SR2, If you set the display magnification ratio of the OS display setting as 150% or more, it's easier to see.

A8. The HDCP version is 2.3.

A9. Since this device is dedicated to a 3D display, it can't be used as a normal 2D computer monitor.

A10.ELF-SR2: USB 2.0
ELF-SR1: USB 3.2 Gen1 (old standard name: USB 3.0)

A11. It may be due to a poor USB connection. Try the following to improve the issue.

1. Plug and unplug the USB cable.
2. Try connecting to another USB port on the computer.
   Note: For ELF-SR1, try a different USB 3.0 port.
3. Restart your computer.

If the issue is not resolved, try updating the Firmware. Doing so can improve the stability of the connection with your computer. Download the Firmware Updater from the Spatial Reality Display SDK(SR Display SDK) Download the webpage, then unzip and run the update.

A12. Check the following.

1. Is the HDMI cable connected to both the computer and this device?
   If so, disconnect and reconnect the cable to see if the issue improves.
2. Is the USB cable connected to both the computer and this device?
   If so, disconnect and reconnect the cable to see if the issue improves.
3. Check if this device is turned on or if the power cord is securely plugged.
4. Make sure that the Software Development Kit (SDK) is installed on Unity or Unreal Engine 4 (UE4) for the computer. The SDK is available on the SR Display SDK Download website.
5. Make sure that the application has not been launched twice (for example, multiple 3D content executable files generated on the computer are executed consecutively). If this may be the cause, close all apps that have been executed (the screen started with the generated executable file) and try again.

A13. This device has a text-reading function called Text to speech, which vocalizes setting menus and values.

• How to activate Text to speech
  1. Press the MENU button next to the Power switch to display the menu.
  2. Press the MENU button five times in a row to select Text to speech.
     Note: For ELF-SR1, press the MENU button four times in this step.
  3. Press the + or – button to turn ON the Text to speech function.
• The Text to speech function reads the following values/items:
  • Message (No signal, Unsupported signal)
  • Volume
  • Setting menu (HDMI audio will be muted while the Text to speech function is active)
    • Brightness
    • Contrast
    • Language
    • Auto shut-off
    • Text to speech
    • Information (Model name, Serial no, and Software version) by pressing the MENU button again after Text to speech.

A14. Please use a DP1.2 compatible cable.

A15. A cable that satisfies the following conditions is required.

• Supports DP Alt mode
• Compatible with USB 2.0 or higher

Notes: USBPD function support is not necessary.

A16. Make sure the screen has no dirt, fingerprints, or smudges. If there is, wipe it off with a supplied cleaning cloth and check again.

A17. If the firmware update fails, check the following:

1. Check the format of the USB flash drive. Only FAT32 format can be used. The exFAT, NTFS, or MAC formats cannot be used.
   Note: Windows OS tools can format up to 32GB of memory to FAT32. Using a USB flash drive of 32GB or less is recommended.
2. Make sure that the USB flash drive has at least 1GB of free space.
3. Copy the update file in ZIP format (as it is) to the root folder of the USB flash drive. Please do not include other files.
4. Turn on the device and confirm that MENU is displayed by pressing the MENU button, and then insert the USB flash drive firmly into the UPDATE connector on the back side of the device.
5. Connect to a computer and the device with an HDMI cable and USB cable.
6. Make sure that the computer will not go into idle standby during the update.
7. If the issue is not resolved after checking above, try using another USB flash drive.