Image or video does not appear to be 3D

If the Image (video) doesn't appear in 3D, follow the instructions below to resolve the issue. For more information, refer to the Developer Site and article.

• Spatial Reality Display Developer Site
• Spatial Reality Display Developer Site (SR Display SDK Download)
• Spatial Reality Display Developer Site (FAQ)
• ELF-SR1: Answers to questions regarding Spatial Reality Display

What to do if the image or video doesn't appear to be 3D

The following are possible causes. Check the settings of the device and computer based on the situation.

1. Faces are not detected

   This device detects the user's face with an Eye-sensing sensor on the camera, recognizes the user's line of sight, and displays an optimized image. Therefore, the image may be distorted if face detection is not working. The face detection feature may not work correctly because the subject wears a mask or hat.

   Check the face detection status.

   1. Start the setting tool (SR Display Settings) in the computer's Spatial Reality Display Settings app. Refer to the following to start the setting tool.
      Spatial Reality Display Developer Site (SR Display Settings)
   2. In the settings tool, check the Captured Image to ensure proper face recognition (the red outline is stable on the face image from the camera).
      
      Notes:

      • The 3D display may be difficult to see, even with a face shield.
      • When using this device, remove any mask, sunglasses, or hat.
      • If face detection is not performed correctly, images may not appear beautifully as expected in 3D.

2. The Spatial Reality Display settings are incorrect or may not be suitable for this device.

   • Check the following
     1. Click Start → Settings → Devices → Bluetooth & other devices → Related settings → Display settings.
     2. Under Display settings in Select and rearrange displays：
        • Make sure that the computer screen is located on the right and set as the Main Screen.
        • Set the Spatial Reality Display (B) on the left side.
          
          1. (Right) Computer main display
          2. (Left) Spatial Reality Display
     3. Set the scaling ratio of the Spatial Reality Display to 100% and the Resolution in Scale and layout as follows:
        • ELF-SR1: Confirm the input signal of the Spacial Reality Display is 4K (3840x2160).
        • ELF-SR2: Confirm the input signal of the Spatial Reality Display is 4K (3840x2160) or 2K(1920x1080).
        
     4. Improper viewing posture or position
        In principle, this device can display 3D effects only in the horizontal direction. Use this device in a proper viewing environment.
        
        1. Overhead view: The viewing angle (horizontal) is ±25°
        2. Side view: The viewing angle (vertical) is 40°/+20°

        For details on the recommended viewing environment for this device, refer to On the Viewing Environment in the Operating Instructions.

     5. If you replace this device and connect it to the same computer, in rare cases, the device settings of the previous device may remain in the operating system. In such cases, delete C:\User\[user name]\AppData\Local\Sony\Config\UserSettings.ini in the UserSettings.ini on the computer, and then run the executable file (generated by the SDK) of the 3D content again.
        

        Notes:

        1. To show extensions and hidden files such as *.ini files, use the Windows® 10 folder options. Folder options can be launched from Settings → Update & Security → For Developers → File Explorer section. If you need more information, refer to your computer's operating instructions.
        2. Deleting hidden files carelessly may cause problems in the operation of Windows, so please be careful. (Reverting the display settings of the folder options after deleting UserSettings.ini is recommended.)

   • ELF-SR2 only: Display mode might not be in 3D mode. Press the Fn button on the Spatial Reality Display to set the display mode as 3D

   • Updating the software to the latest version may fix the problem. The latest versions of the device software or the Software Development Kit (SDK) can be downloaded from the Spatial Reality Display SDK(SR Display SDK) Download webpage.

Sometimes, an image or video doesn't appear to be 3D and doesn't follow my face (face detection is not working correctly)

Face detection may not be working properly. Check the following.

1. Make sure the surroundings are not too dark.

   The viewing environment must be somewhat bright to view in 3D with this device. If the surroundings are dark, face detection may work by shining an auxiliary light, such as a fluorescent lamp, on your face to ensure brightness.

2. Face detection will not work correctly under the following conditions.

   • Backlight
   • Bangs covering the face
   • Wearing sunglasses, etc.
   • Wearing a hat
   • Wearing a mask
   • Wearing a face shield
   • White or black background*
     * Detection may improve by opening the setting above tool (SR Display Settings) on your computer, 1: turning off the Auto Exposure setting (remove the checkmark), and then manually adjusting the Camera Gain.
     
     Note: If face detection is not performed properly, images may not appear as beautifully as expected in 3D. When using this device, remove any masks or use a mouth shield.

Sometimes, an image or video doesn't appear to be 3D or takes a second to follow my face (face detection is working correctly) (ELF-SR1 only)

The USB port on the computer that is connected to the USB port of the device (USB Type-C™) may be connected by or recognized as USB 2.0 instead of USB 3.0*.
* If connected by USB 2.0, the transfer rate will drop, and image tracking will be slow.

• The USB port on the computer that is connected to the USB port of the device (USB Type-C) may be connected by or recognized as USB 2.0 instead of USB 3.0.
  Note: If connected by USB 2.0, the transfer rate will drop, and image tracking will be slow.

• Check if STC-MBV133U3VHES is connected by USB 3.0 on the computer (Windows 10).
  • Start → Settings → Devices → Bluetooth and other devices
  If the device is not recognized as connected by USB3.0 even if connected to a USB3.x port with the included USB cable, try the following:
  1. Turn off the Spatial Reality Display.
  2. Restart your computer.
  3. Turn on the Spatial Reality Display.