Connect the TV to the internet and troubleshoot problems

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

This article provides a list of popular solutions to assist you with connecting your TV to the internet or troubleshooting problems that may occur during or after the setup. We have more articles available on our site. If you can't find the information you are looking for on this page, try using keywords in the search bar of your product page.

Connect your TV to the internet

You can connect your TV to the internet using a wired or wireless connection. Follow the instructions according to your connection type.

Wireless connection (Wi-Fi® technology):

• How to connect your BRAVIA TV to a network using a wireless connection (Wi-Fi network)
• Using the WPS (Push Button) feature to connect to a wireless network (not supported on models with or updated to Android™ 8.0 or newer)

Wired connection:

• Connect to a network using a wired (network cable) connection

Manual setup:

• Can I manually set the IP address on my device?

Troubleshoot your internet connection

Before you proceed, if you have an Android TV model, perform a power reset (restart) and check if it resolves the issue. If the issue still occurs, or if you don't have an Android TV, refer to the troubleshooting articles below.

• Perform a Power Reset or Restart of the TV

  Power Reset

  Note: Skip this step if your TV power cord is inaccessible.

  • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

  Restart

  Select the method depending on your TV.

  • Restart the TV with the supplied remote control:
    • Press and hold the POWER button until Power off appears on the screen
    • Press and hold the POWER button until a menu appears → select Restart
  • Restart using the menu. On the remote:
    • Press (Quick Settings) → Settings → System → Restart → Restart
    • Press HOME → Settings → About → Restart → Restart
    • Press HOME → Settings → Device Preferences → About → Restart → Restart

  Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

The TV can't connect to the internet:

• Perform network diagnosis:
  • Android TV™  
  • LCD TV
• Check troubleshooting for Errors: 1107, 2123, 3218, 5010, or 7003 if you experience one of these errors during the network setup.

Internet connection drops out or loses connection:

• Android TV™
• LCD TV

Unable to watch internet streaming services:

• YouTube, Netflix, or another streaming app installed on my TV doesn't work
• Internet streaming videos stop, pause, buffer, or the picture and sound quality is poor
• Network Error or Can't Access the Network appears when opening an internet streaming service