Can't change the TV channel with the Amazon Alexa device
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
- Make sure that you can change the channel using the supplied TV remote.
- Make sure that your TV is able to scan and broadcast the channel.
- Check if the Amazon Alexa™ enabled device recognizes your voice correctly.
Note: You can also use the Amazon Alexa app on a mobile device to check how the device recognizes your voice commands.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
