The TV volume doesn't change when using an Amazon Alexa-enabled device

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How to change the volume using Alexa depends on the situation.

If there is an external speaker or soundbar connected to your TV

Saying things like set volume to 15 doesn't work. Instead you can say volume up and volume down along with the name of the device you want to operate.

1. On the Amazon Alexa™ app on your smartphone, check the name of the TV or device you want to operate.
2. Say the desired voice command:
   • Alexa, volume up on (TV name).
   • Alexa, volume down on (device name).

   The volume will adjust in 10 level increments.

   Note: Increment levels are subject to change by Amazon specification (as of September 2019)

3. Repeat the command as needed.

If there is not an external speaker or soundbar connected to your TV

Use the steps below to set Speakers in the TV menu to TV speakers.

1. Open the Settings screen.
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. The next steps will vary based on your TV menu options
   • Select Display & Sound → Audio Output → Speakers → TV Speakers.
   • Select Sound → Speakers → TV Speakers.

*Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.