The Amazon Alexa-enabled device responds with “device is not found” and will not operate the TV

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before you start

• Make sure your Amazon Alexa™ enabled device is supported for your TV in your country.
• Your speaker must be set up with the Amazon Alexa app.
  • Visit the Amazon Support Website for more information.

Perform device discovery

1. Make sure device discovery was performed on the Amazon Alexa-enabled device.

   • Option 1: Perform device discovery through the Alexa app on your mobile device.
     1. On the Alexa app homescreen, select the menu icon.

        

     2. Select Skills.
     3. Select Your Skills.
     4. Select Sony's Android TV.

        

        Note:

        • If the Sony's Android TV skill is not yet added under Your Skills, search for it using the search box under Your Skills, and then click ENABLE.
        • Follow the on-screen instructions to link your Google™ account.

     5. Select SETTINGS.
     6. Select MANAGE SMART HOME DEVICES.
     7. Under DEVICES, select Add Device.
   • Option 2: Ask Alexa to perform device discovery.
     • Say, "Alexa, enable Sony's Android TV".

2. Make sure the TV name is displayed in the Amazon Alexa app.
   • If the TV name isn't displayed, perform the device discovery again in the TV Control Setup with Amazon Alexa app on the TV.
   • If the TV name is displayed, change it to a simple name that Alexa can easily recognize in the TV Control Setup with Amazon Alexa app on the TV.
     1. Change the TV name to an easy-to-recognize name.

        1. On your TV, run the TV Control Setup with Amazon Alexa app.
        2. On the app home screen, select App settings.
        3. Select Change TV name.
        4. At the Choose an easy-to-say TV name screen, choose a name from the list or enter a custom name.

           

        5. On the Choose an easy-to-say TV name screen, select Other name...
        6. Select Change.
        7. Select Enter Custom Name...
        8. Press the enter button, and type your desired TV name.
        9. Select NEXT to save the changes.

     2. Perform the device discovery again.