Perform a Network Diagnosis

Your TV can perform a network and connectivity diagnosis, which can help you pinpoint your issue. Please try the following:

Note: For X75H, W8, X7, XR-W830K, and XR-X75K series TVs, a network diagnosis is not available. As an alternative, refer to the Android TV/Google TV Wi-Fi signal drops or intermittently disconnects. article.

1. Open the Settings screen
   • If the remote control has a Quick Settings button: Press the Quick Settings button → Settings.
   • If the remote control does not have a Quick Settings button: Press the HOME button → Settings.
2. Select Internet Network or Network.
3. Select Advanced settings.
   Note: If Advanced settings is not shown, skip this step.
4. Select Network status.
5. Select Check Connection.
6. Select Yes on the Do you want to check the connection? screen.
7. When the diagnosis process is finished, the connection results will be displayed and the three items displayed in the connection results provide information about the network connection status.
   Note: The following are examples of displayed connection results:
   • Cable connection: OK
   • Local access: Failed
   • Internet access: Failed

Which connection result is displaying?

• Wireless connection diagnosis shows all accesses failed. (Failed/Failed/Failed)

• Wireless Device is found but Local Access and Internet Access failed. (found or OK/Failed/Failed)

• The TV is connected to the local wireless network but not to the Internet (found or OK/OK/Failed)

• The TV cannot access an Internet video content even if though it is connected to the internet.

• All connections diagnosis are displayed as OK, but I still have an issue. (found or OK/OK/OK).

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