Perform a Network Diagnosis

Your TV can perform a network and connectivity diagnosis, which can help you pinpoint your issue. Try the following:

1. Open the Settings screen
   • If the remote control has a Quick Settings button: Press the Quick Settings button → Settings.
   • If the remote control does not have a Quick Settings button: Press the HOME button → Settings.
2. Select Network & Internet or Network.
3. Select Advanced settings.
   Note: If Advanced settings are not shown, skip this step.
4. Select Network status.
   Note: If the Network status option is not shown, proceed to the Steps without performing a network diagnosis step.
5. Select Check Connection.
6. Select Yes on the Do you want to check the connection? screen.
7. When the diagnosis process is finished, the connection results will be displayed, and the three items displayed in the connection results provide information about the network connection status.
   Note: The following are examples of displayed connection results:
   • Cable connection: OK
   • Local access: Failed
   • Internet access: Failed

If your TV doesn't have the Network status option:

Steps without performing a network diagnosis

Which connection result is displaying?

• All wired connection diagnosis results are displayed as failed. (Failed/Failed/Failed)

• Both local and internet access fail when using a wired connection. (OK/Failed/Failed)

• The TV is connected to the local network but not to the internet. (OK/OK/Failed)

• The TV can't access internet streaming content even if it is connected to the internet

• All connections diagnosed are displayed as OK. (OK/OK/OK)

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