Disc Playback & Compatibility FAQ

For assistance with disc playback and compatibility please select a topic from the list below:

• Disc Compatibility
• Region Codes
• Disc Playback Troubleshooting

IMPORTANT: For any model-specific information regarding any of the steps in these solutions, refer to the supplied operations manual. Manuals are posted on your model support page.

Disc Compatibility 

• What types of discs can be played on the Blu-ray Disc player?
• Can Dual Discs be played on the Blu-ray Disc player?
• Basic information regarding the parental control feature available on a Blu-ray Disc player

Region Codes 

• Region Codes for Blu-ray Discs

Disc Playback Troubleshooting 

• Unable to play a Blu-ray Disc movie
• The picture skips or freezes when playing a Blu-ray Disc movie
• The audio and video are out of sync when playing a disc
• The picture is interrupted at the beginning of a DVD or Blu-ray disc playback
• Error code or message appears when playing a DVD or Blu-ray Disc media
• A DVD-R, DVD+R, or DVDRW disc will not play