Can't pair Bluetooth devices to my Android TV

Check if you can pair your Bluetooth® device to your Android TV™ after you perform each step.

1. Restart or power reset the TV:
   • Restart the TV with the supplied remote control (easiest):
     • Press and hold the POWER button until a menu appears → select Restart
     • Press and hold the POWER button until Power off appears on the screen
   • Restart using the menu. On the remote:
     • Press (Quick Settings) → Settings → System → Restart → Restart
     • Press HOME → navigate to Settings → About → Restart → Restart
     • Press HOME → navigate to Settings → Device Preferences → About → Restart → Restart
   • Power reset - if your power cord is accessible:
     • Turn off the TV → Unplug the power cord for two minutes → Turn on the TV
2. Make sure that your TV has the latest firmware update. Downloads are posted on your model support page.
3. Check the following according to the connected device:
   • Voice remote control / Touchpad remote controls
     • Registration of the touchpad remote control or voice remote control always fails.
     • How to troubleshoot issues when the Touchpad Remote Control does not work.
   • Audio devices (Bluetooth headphones, speakers, and soundbars)
     • TVs released in 2016 and earlier don't support Bluetooth connections with audio devices. For more details on compatible models, check the Can I use Bluetooth headphones and soundbars with my Android TV article.
     • If your TV supports it, only one Bluetooth audio device can be connected to the TV at a time. However, it is possible to connect Bluetooth devices other than the Bluetooth audio device at the same time.
     • For issues other than pairing, refer to the Bluetooth device connection issues with the 2017 and 2018 Android TVs article.
   • Mouse or keyboard
     • Check for compatible Bluetooth mice and keyboards.
   • Mobile devices
     • Mobile devices (smartphones or tablets) can't be connected through Bluetooth. For details about another way to connect mobile devices, refer to the Play content from a mobile device on the TV article.
4. Make sure that your Bluetooth device is fully charged.
5. If you have a KD XxxC or XBR XxxC series model, the connection or pairing may fail when connecting four or more Bluetooth devices to the TV.
   • Turn off any Bluetooth devices you are not using, and then connect the desired Bluetooth device again.
6. Move away devices and electronic appliances, like microwaves or smartphones, to avoid interference.
   • Bluetooth devices use a 2.4 GHz band, and communication speed may degrade due to wireless interferences.
7. The TV or device may not work on a metal rack due to wireless communication interference.
8. On the TV, turn the Bluetooth setting off and on again.
   1. Open the Settings screen depending on your TV:
      • If the remote control has a Quick Settings button: press the Quick Settings button and select Settings.
      • If the remote control doesn't have a Quick Settings button: press the HOME button and select Settings.
   2. Open Bluetooth settings depending on your TV:
      • Select Remotes & Accessories → Bluetooth settings → Bluetooth.
      • Select Bluetooth settings → Bluetooth.
   3. Turn Bluetooth off, then turn it back on.

If the issue still occurs, perform a factory data reset.