Sony SupportXBR-55A1E

Article ID : 00264964 / Last Modified : 02/03/2022Print

Troubleshoot Soundbar Bluetooth pairing issues

    This page introduces how to troubleshoot for Soundbar Bluetooth pairing issues, pairing fails, or when you cannot connect with a source device via Bluetooth. Follow these steps to troubleshoot the issue:

    1. Unplug the Soundbar AC power cord, leave it unplugged for a few seconds, and then plug it back in again.

      The issue is resolved.
      The issue was caused by a temporary malfunction of the Soundbar.
      The issue is not resolved.
      Go to the next troubleshooting step.

    2. Bring the device and the Soundbar closer together.

      The issue is resolved.
      The distance between the device and the Soundbar may have affected the Bluetooth connection.
      The issue is not resolved.
      Go to the next troubleshooting step.

    3. Because wireless interference can cause the issue, turn off all other wireless devices (Bluetooth devices, microwave ovens, Wi-Fi router, etc.) or move the Soundbar away from such devices.

      The issue is resolved.
      Wireless interference may have caused the issue.
      The issue is not resolved.
      Go to the next troubleshooting step.

    4. Restart the source device.

      The issue is resolved.
      The issue may have caused by a temporary malfunction of the source device.
      The issue is not resolved.
      Go to the next troubleshooting step.

    5. Check the connection status of the Soundbar Bluetooth indicator.

      Note: For details, refer to the product manual.
      Sounbar showing Bluetooth indicator

      Bluetooth indicator is ON (lit).
      Go to the next troubleshooting step.
      Bluetooth indicator is OFF (not lit).

      Turn ON the Soundbar Bluetooth function, and pair them again.

      • If the issue is resolved, the issue was caused by the Soundbar Bluetooth function being turned OFF.
      • If the issue is not resolved, go to the next troubleshooting step.

    6. On the source device, delete the Bluetooth information from the Soundbar, and pair them again.
      For details, refer to the How to delete the Bluetooth information from a device article.

      The issue is resolved.
      The Bluetooth pairing or connection status was temporary unstable.
      The issue is not resolved.
      Go to the next troubleshooting step.

    7. Check to see if the Soundbar supports both Receiver Mode and Transmitter Mode.
      For details about specifications and settings, refer to the product manual.

      The Soundbar supports Transmitter function.

      Change the Bluetooth Mode of the Soundbar to Transmitter Mode, and then pair them again.

      • If the issue is resolved, the Bluetooth Mode setting of the Soundbar caused the issue.
      • If the issue is not resolved, go to the next troubleshooting step.
      The Soundbar does not support the Transmitter Mode function.
      Go to the next troubleshooting step.

    8. Reset the Soundbar.
      The reset method differs depending on the Soundbar model. Refer to the How to reset the Soundbar article, or to the product manual.

      Note: All the settings, including the Bluetooth pairing information, will be reset after resetting the Soundbar.

      The issue is resolved.
      The issue was caused by a temporary malfunction of the Soundbar.
      The issue is resolved.
      Go to the next troubleshooting step.

    9. If you have a different smartphone, Walkman, or other device, perform a Bluetooth pairing with the Soundbar and one of these other devices.

      The issue is resolved.
      The original source device may be malfunctioning. Contact the customer support of the original device.
      The issue is not resolved.
      The Soundbar may be malfunctioning, and service may be required.

    Go to the Soundbar Troubleshooting Guide top page